Terms of Service
By ordering or using XeraXHosting services, you agree to use the service lawfully, pay applicable fees, maintain accurate account information, and avoid activity that harms our network, customers, or reputation.
- Services may include web hosting, domain/DNS help, email setup, VPS hosting, game hosting, GPU hosting, and managed setup work.
- Orders may require manual review before activation.
- XeraXHosting may suspend or terminate services for abuse, non-payment, fraud risk, security risk, or policy violations.
- Customers are responsible for their own content, backups, licenses, applications, and compliance requirements unless a written managed-service agreement says otherwise.
Privacy Policy
XeraXHosting collects only the information needed to create accounts, process orders, provide support, prevent abuse, and operate services. This can include name, email, domain, billing status, support messages, technical logs, and service metadata.
- We do not sell customer personal information.
- Payment details should be handled by the payment processor once checkout is connected.
- Operational logs may be retained for security, fraud prevention, debugging, and abuse response.
- Support requests may be reviewed by XeraXHosting staff to resolve issues.
Refund Policy
Refund requests are reviewed case by case. Setup work, domain registrations, completed migrations, custom work, consumed hourly usage, and abuse-related suspensions may be non-refundable.
- Hosting plan refunds should be requested within 7 days of first purchase.
- Renewals should be cancelled before the renewal date to avoid additional charges.
- Chargebacks may result in immediate account review or suspension.
Acceptable Use Policy
Customers may not use XeraXHosting for illegal, abusive, deceptive, or harmful activity.
- No malware, phishing, credential theft, botnets, spam, or network attacks.
- No copyright infringement, illegal marketplaces, or content that violates applicable law.
- No attempts to bypass usage limits, access other customers' data, or disrupt shared infrastructure.
- High-risk workloads may require approval, isolation, or a dedicated plan.
Support and SLA
XeraXHosting provides best-effort support unless a written service agreement defines stricter terms. Support priority can vary by plan, severity, and whether the issue is managed by XeraXHosting or caused by customer software.
- Critical infrastructure issues are prioritized first.
- Customer application debugging may require managed-service time or a higher plan.
- Planned maintenance may be scheduled to protect reliability and security.
Contact
For support, abuse reports, billing questions, or legal contact, email support@xeraxhosting.com.